Same item more than once in 90 days — worth a planned fix instead of repeat callouts.
| Job | Assigned | Reported by | Urgency | Status | Received |
|---|
Sends a sample "New job" notification to every registered phone — the quickest way to check a device is wired up. If a phone doesn't get it, the problem is on that phone (notifications off, or the app never registered); if it gets the test but not real job pings, sign out and back in on that phone.
Backs up records to the server and to cloud storage (R2), and mirrors new photo files to the cloud too. Runs automatically every night; use this to run one now and see each destination's result.
Comp the account (free access, overrides Stripe), or start a "go live" countdown giving full access before a subscription is required.
Which appearance each phone is set to — so you can see which palettes are worth keeping, and whether a new one is worth adding.
Your site's name — e.g. your lodge or resort. Used in the subject line of support emails so we know which property is writing in.
Your property's time zone. Recurring jobs appear in the pool on their due date in this zone (not the server's) — set it to where the property actually is, or they can fire a day early.
Your operator view across every property on Toolbox — how the software is doing, and a way to drop into any property's dashboard.
Pick a property to open its Dashboard, Jobs, Areas and Recurring.
Creates the property record (it appears in the list above). Its location tree & jobs are imported separately once multi-property mode is switched on.
Jobs that repeat on a schedule. Each one drops into the pool automatically when it's due, and pings the techs like any new job.
Add a recurring job
If on, each repeat is auto-assigned to the trade's crew member. Leave off to share repeats around.
Holds the daily spawn + crew push until this hour — so it lands in the morning, not at midnight when the day rolls over.
Total jobs
Hours logged
Avg time to close
People reported
Reported = jobs staff filed that day. Closed = jobs the crew finished that day. When the green line runs under the blue one, the backlog is growing.
Maintenance staff
Techs sign in on the app with their name + the maintenance technician password (which creates their account). Names appear here — remove anyone who's left, or add a name ahead of time so jobs can be assigned to them.
Management logins
Auto-assign by trade
Pick a default crew member for each trade. When a new job is filed under that trade, it's auto-assigned to them — and only they get the "you've been assigned" alert. Leave a trade on "No one" to skip it.
Reporter profiles
Everyone who has installed the reporting app and submitted from a phone. Names are visible to admins only.
Subscription
Cancelling your subscription will result in your account and all of its data being deleted within 30 days of unsubscribing. Your full location tree would then have to be rebuilt from scratch by your Maintenance Manager if you choose to resubscribe at a later date.
Receipts
Copy receipts to other inboxes
Forward a copy of every payment receipt to one or more emails — handy for accounts or bookkeeping. Sent the moment each payment succeeds; everyone on the list gets their own copy. Shared across all manager logins.
Support & changes
Need a change, a new feature, or run into a problem? Get in touch — happy to help.
Reporter password
••••••
Maintenance technician password
••••••
Head-of-department password
••••••
